REFUND POLICY

We have a 90-day return policy at hatchyeggs.com, which means you have 90 days after receiving your hatchyeggs.com to request a return.

To start a return, you can contact us at info@hatchyeggs.com with your order number from hatchyeggs.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at info@hatchyeggs.com

Warranty

If you have any issue with your hatchyeggs device and have purchased within your first year of ownership, please contact us at info@hatchyeggs.com to initiate the replacement process. Please provide your hatchyeggs.com order number, an explanation of your issue, and a photo/video of the issue demonstrated. The 1 year device warranty does not include damaged or broken string loops.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Walmart

We regret to inform you that we are unable to process replacements, returns, or refunds for hatchyeggs orders or Dude Perfect hatchyeggs orders made through Walmart. These orders were not directly sold by us and do not come with the warranty offered on our website, which provides a 1-year coverage. Additionally, please note that the colors and pricing may differ from what is available on our official website. We appreciate your understanding in this matter.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.